Refund policy

30-Day Money-Back Guarantee

Your satisfaction matters. Every GamerVinyls order is checked for quality before it ships, and if you're not happy with your purchase, you're protected by our 30-day money-back guarantee.

Returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be in the same condition you received it, unused, and in its original packaging. To start a return, email us at support@gamervinyls.com with your order number. We'll reply with instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility and are not refundable.

Damaged or Defective Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@gamervinyls.com within 48 hours of delivery with your order number and a photo or short video of the issue. We'll make it right with a free replacement or a full refund — no need to send the damaged item back.

Exchanges

The fastest way to get a different item is to request a return for the one you have and place a new order once the return is accepted.

Refunds

We'll notify you once we've received and inspected your return. If approved, your refund is issued automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@gamervinyls.com.